❓ Frequently Asked Questions (FAQs)

I’ve compiled the most common questions customers usually ask—feel free to browse through them to save time and better understand our products, shipping process, and service. If your question isn’t answered here, just reach out—I’m happy to help!

Q1: What products does Jiu Ji Gong offer?

Jiu Ji Gong currently offers six signature wellness products:

1. Ancient Brown Sugar Cube – Classic 老红糖

2. Ancient Brown Sugar Cube – Ginger Infused ｜Ginger Brown Sugar Cube 姜母茶

3. Gongba Tibetan Honey 贡巴藏蜜（也被称为：百花蜜 / 黄金蜜)

4. Gongba Honey Red Ginseng Slices ｜Red Ginseng Slice infused by Gongba Honey 蜜制红参片

5. Black Sesame Cake (light snack)轻馋黑芝麻片

6. Crystal Rock Sugar 老冰糖

The Honey Red Ginseng Slices are our newest launch and hot-seller of the year, while the Ancient Brown Sugar Cube – Classic, Ginger Infused, and Gongba Honey remain long-time favorites.
Enjoy a cube or spoonful daily for simple, everyday wellness.

Q2: Where are the products made?

All products are proudly produced in China by Jiu Ji Gong, a wellness brand under Guangzhou Pharmaceutical Holdings Limited (GPHL), a century-old enterprise recognized as a China Time-Honored Brand (中华老字号).
GPHL has achieved significant global recognition:​

• Fortune Global 500: In 2023, GPHL ranked 426th, marking its third consecutive year on the list and an improvement of 41 positions from the previous year. ​Paper+6gd.chinanews.com.cn+6Sina Finance+6

• Global Pharmaceutical Brand Value Ranking: As of April 2025, GPHL was ranked 15th globally, reflecting its growing international influence in the pharmaceutical sector. ​xkb.com.cn

These accolades underscore GPHL’s commitment to quality and innovation in the health and wellness industry.

Q3: Are the products safe and certified?

Yes! All Jiu Ji Gong products meet Chinese national standards and carry major safety certifications including:

• SGS Certification

• GMP (Good Manufacturing Practice)
  These ensure safe, clean, and reliable quality for your peace of mind.

Q4: Is shipping free?

We ship directly from our Malaysia warehouse (Kuala Lumpur).

• ✅ Free shipping to Singapore for orders over $80 SGD

• 🚚 For orders under $80 SGD, shipping fees apply and are calculated based on weight (approx. $5–$30 SGD)

Q5: How fast will my order be shipped and delivered?

After we receive your order, payment, and delivery details:

• 📦 Your package will be dispatched within 24 hours

• 🚛 Shipped via Teleport from Malaysia

• 📬 Delivery to Singapore typically takes 24–48 hours

• 📲 You’ll receive a tracking link once your parcel is picked up

Note: During peak seasons (e.g., Double 11, holidays, or unforeseen delays), delivery may take slightly longer. Feel free to contact us for tracking updates anytime.

Q6: What payment methods do you accept?

We currently support:

• PayNow / Bank Transfer

• Credit or Debit Card (via PayPal link)

• Full payment upfront is required
  ❌ We do not support Cash on Delivery (COD) at this time.

If you run into any issues with payment, please contact us—we’re happy to assist.

Q7: Which courier do you use for delivery?

We use Teleport, a reliable courier service that picks up your package from our Malaysia warehouse and delivers it to Singapore within 1–3 working days. (⚡ Most parcels arrive next day)